Win the loyalty of your customers by building a great place to work

Excellent customer service is the number one job in a company! Without customers there is no company! At NP we understand the importance of delivering a consistent service experience that differentiates you from your competitors. An experience that goes beyond satisfaction by winning the loyalty and recommendation of your customers.

How we improve your customer relations

KPI Icon A KPI is needed for this service

A little fact or figure about how and what you deliver for staff and how it can help customer relations

KPI Icon A KPI is needed for this service

A little fact or figure about how and what you deliver for staff and how it can help customer relations

KPI Icon A KPI is needed for this service

A little fact or figure about how and what you deliver for staff and how it can help customer relations

Our ‘ABC of Service Excellence’ is a set of core principles designed to raise the bar on customer service performance. It focuses on the attitudes, behaviours and communications that leave a positive and lasting impression on customers be they internal colleagues or external suppliers and end users.

The ‘ABC of Service Excellence’ can be delivered as a standalone learning product in workshop or e-learning modules. However, it is more frequently deployed in tailored culture change programmes where the principles are embedded by robust leadership and management practices and the learning is supported by a blend of workshops, e-learning and coaching solutions.

We guarantee to make a positive impact on your Net Promoter Score.

Many of the clients we have introduced to the ‘ABC of Service Excellence’ also measure their customer experience through the Net Promoter Score index. Ranging from -100 to 100, this index measures the willingness of your customers to promote or recommend your products and services to others. Wherever, you are starting from on your journey to improve your customer experience we guarantee to make a positive impact on your Net Promoter Score.

Other powerful benefits of the ‘ABC of Service Excellence’ include improved workplace culture, employee engagement and retention, reduced complaints and management escalations.

Contact us for a free consultation

Newland Partners have helped to give our teams a better understanding of themselves as individuals, how they can continue to work together successfully and become even more effective.

Andrea Matavuso-Lowe

Senior Commercial Manager (UK) - Northrop Grumman